220. My Virgin Media App. Hopefully when that thread concludes it will also resolve your issue. service. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. Accessing Websites Blocked By Virgin Media. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. The Web Safe function was working properly for the full year that I was. 65% of young people aged 11-16 are in favour of the. Just bear in mind this would reset everything. A. com and we’ll look into them. Find out more here. on 13-06-2022 11:42. IPSec Pass-Through. Qurento. Settings. SMTP Settings. com nslookup protonvpn. We would like to show you a description here but the site won’t allow us. Click: My Apps. Also check the. 1 and all appears in order. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Use a vpn or change your device dns settings to Cloud flare in the meantime. All devices would need to be re-connected to the WiFi. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. 100. - 5083340. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Once logged in you will see 2 filters; Virus Safe and Child Safe. Virgin Media takes online safety seriously. I know for a fact there is a problem with the provider and not my laptop. 2 Log in to your Virgin Media account using your email address and password. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Thanks for the reply @jasoncartwright on the forums. See. It may take up to 24 hours for the change to be. Bypass Child Safe & Virus Safe. 168. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 8K; 276;. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. Virgin Media takes online safety seriously. Toggle the button next to Child Safe option to turn it Off. 0 that contains your default network information. Click Apply. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Users can change their settings at any time in My Virgin Media. 255. My Virgin Media App. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 on your browser. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. More about Virgin Internet Security. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. 162. Virginmedia. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. - 5205097 - 3. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Expand the Email option. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 0 that contains your default network information. This video is about how to use any website that has been blocked by Virgin Media. Please keep an eye out for a purple envelope at the top right corner of your Forum page. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 88K views 5 years ago. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. 8. g. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Hello. on 06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. Parental controls block websites and applications that you think are unsuitable for your child. Virginmedia. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV streaming. More about Web Safe. 168. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Mark as New; Bookmark this message; Subscribe to this message. 222 and 208. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. Open a Web browser (e. virgin. nslookup protonvpn. Virgin Media's team are as ever silent on. e. We give all our customers a complete, market leading security package called Virgin Media. 8. Where you put your Hub can sometimes affect its wireless performance. 9. g. Click on this and you'll see my message. 65% of young people aged 11-16 are in favour of the. That said, the more you know about the web, the better understanding you. Activate Web Safe. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. If you changed the computer's network settings to use any Public DNS does that re-gain access. . Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I tried to check the AS name as advised on the forum , here is what I found. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Hi Ryan, Thanks for posting and welcome to our community 🙂. Parental controls block websites and applications that you think are unsuitable for your child. These are two settings — Virus Safe and Child Safe. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Virgin Media. 8. With parental controls, you can customise the settings that will control the web. . 255. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Go to 192. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Go to Settings > General, then tap Software Update. laptop. Manage Your Account. These changes affect all Virgin Media email addresses ending in the. A quick look at this handy picture should help you find the best location. 9. Breaking down some broadband barriers 8. resolved IP Address is 185. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Hi. For fraudulent e-mails, forward to phishing@virginmedia. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 8. Home Phone. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. All Rights ReservedThen from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. In response to Graham_A. Web Safe is not automatically turned on for customers joining before this date. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. 222 and 208. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. QuickStart, set up and connections. 222 and 208. Navigate to the My Apps tab and select Web Safe from the menu. com 9. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. If your site is blocked by a majority of ISPs, it may be that there is a. How to access advanced settings. 4. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. on 06-03-2023 16:05. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 296. --. Take a look at the pull-out tab on the side of the Hub 3. 168. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Recently while trying to access certain websites, golfing etc (please no digs). It shows that it is ‘on’ but doesn’t block any websites at all. At Virgin Media, we pride ourselves on our parental controls. on 13-06-2022 11:42. If you changed the computer's network settings to use any Public DNS does that re-gain access. com. Breaking down some broadband barriers 8. You’ll pay nothing for 3 months (with no payment details. - 5157648. 67. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Parental controls block websites and applications that you think are unsuitable for your child. If this happens, check Virgin Media Web Safe settings and ensure they don’t block access to PureVPN or VPN websites. 100 nslookup protonvpn. Options. Doesn't work in Igconito, Chrome Browser, Edge or Safari. 100. Connect to the router with a LAN cable. Learn moreHi. 2 years later this problem still persists. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. 8. by VirginMedia on 20-08-2018 08:52. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. If your site is blocked by a majority of ISPs, it may be that there is a. Browse Virgin Media Virgin Media Community. Then click on Manage services. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. 3 Once logged in, select ‘My apps’ tab’. Please, check the top right-hand side of our page to find a little white envelope. Shaun0963. We are able to update this setting for you manually too, we just need to confirm a few account details. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 4. Following the above link still takes me to the new GUI. Virgin Phone Switchover. The results of queries to the Virgin Media DNS server gave the following results. The Gamer Lounge. 48. For a single one, you may be able to get an exemption. Child Safe is enabled by default for new A/Cs. I am shown “cannot access to the server”. Select the Settings cog in the top right-hand corner. Learn how you can change Web Safe settings to turn Child. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. 1. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Joining in. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. 0 Kudos. Learn how you can change Web Safe settings to turn Child Safe off. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. . David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. AS Name. 0 Kudos. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. Virgin Media. . 162. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Complete your profile. Web Safe is not automatically turned on for customers who joined before this date. 220. Virgin Media Web Safe and Virgin Media. There's no firewall settings that I can see, and one time I got to see a page saying. The computers and devices you wish to authorise are set up so that. What is Child Safe? Child Safe is an additional feature to Web. com under Blocked Websites section and then select Add. Connect to the router with a LAN cable. Recently, many Virgin media users have complained Netflix not. , S. Virgin Media takes online safety seriously. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. POP3 Settings. This is what I tried to enter. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Business, Economics, and Finance. Back up your device using iCloud or your computer. Changing network settings to use any Public DNS should re-gain full access for the device. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. Click on Plan and device. try going to if Web Safe is on this site should be blocked. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Child Safe - Disabled. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. Need to contact Virgin Media Customer Services?. Then click on Manage services. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Stream from Virgin Media. Go to Account settings, then Account details b. 1. You may want to start by seeing what your site report looks like using a tool like Blocked. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. These are two settings — Virus Safe and Child Safe. If you haven’t changed your password, the default one is placed on the bottom of the router. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. That's all well and good, but it means people looking. com 194. Plus all the blocked websites reset to nothing when I log in again. 1/help for specific device where Web Safe is not working. com and we’ll look into them. In order to check this further and help, I will send you a PM here soon. Options. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. 9. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virgin Phone Switchover. com (blocked by Web Safe), bestvpn. ExpressVPN. Qurento. We recommend keeping Virus Safe on. Go to Settings > General, then tap Software Update. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 0. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. . Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Account settings ; About us ;. 15-02-2023 21:11 - edited 15-02-2023 21:15. AtlasVPN: A fast and secure VPN that is great for streaming. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Virgin Media; My Virgin Media; Shop; Help;. Access your bills, diagnose faults and manage your package. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Regards. If you see two software update options available, choose the one you want to install. Sorry to hear you're having some issues with signing into your online account. IP address 192. Browse Virgin Media Virgin Media Community. 1. Here you’ll find all the help you need for Virgin Media related problems and issues. , fortnite. Changes to our Acceptable Use Policy for Virgin Media Mail. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". icon on the upper-left edge of your screen. Reply. 1. 1. Childsafe off but still blocking sites. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 9. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Here you’ll find all the help you need for Virgin Media related problems and issues. See where this Helpful Answer was posted. 8. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. I'm able to access online account and change the Web Safe Settings. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. Open any browser and, in the address bar, type Virgin Media IP address — 192. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. type roblox. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. No, then Web Safe is still on. 8. Add a new username and password. Tap Install Now. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. The VM forum team might be able to help. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. If it was a scam, they will be able to help and protect you from falling victim to fraud. 1. Regards, Daniel Options. run the Standard test and confirm the. 4. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. My child safe settings are off but are currently blocking sites regardless. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Options. How to access advanced settings. 4. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Our protection software can be installed on your mobile devices too,. net, pubg. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Select the SPAM setting you’d like to use: Reject All Spam messages. Web Safe turned off but still blocking websites. I have 3 devices. Are you seeing the old UI (left) or the new UI (right). You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. May just be a. We would like to show you a description here but the site won’t allow us. 1 Kudo. IPCONFIG reports DNS servers as 194. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. 8. 48. We hope that helps. 48. Click here to view more details on content filters from Virgin Media’s Web Safe. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. A quick look at this handy picture should help you find the best location. OpenDNS provide instructions here :. Settings to enter. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Discover the web for yourself. The easiest way to access websites blocked by your ISP is by connecting to a VPN. 0. A new secure password will be generated for you. 222. Virgin Media; My Virgin Media; Shop;.